1. Definitions and Interpretation

1.1 In this Agreement;
Additional Charges means the charges which are payable on a time and materials basis at our standard rates from time to time for work undertaken in addition to the Services ;
Agreement means these Terms and Conditions and the Home Page;
Annual Licence Period means a period of one year commencing on the expiry of the Initial Licence Period or any anniversary of it;
Charges means the Service Charges and the Additional Charges;
Confidential Information means all information relating to either you or us (including but not limited to information in respect of the Services (or any of them)) which might reasonably be considered to be of a confidential nature;
Content means any information in whatever format (including text, audio or video) which is provided by you or on your behalf for distribution using the Services;
Custom Template means a Template which we design to your specific requirements;
Customer Personal Data means the Personal Data which you provide to us and in relation to which we provide the Services;
Data Subject means an individual who is the subject of Personal Data;
Discloser means a party when disclosing Confidential Information;
DPA means the Data Protection Act 1998;
Service Charges means the charges set out on the Home Page for the provision of the Services, including but not limited to the MailEm Annual Licence Fee, MailEm Email Pack Fee, the MailEm Extras Fee and the Design Fee;
Home Page means: (a) if this Agreement is not being entered into online, the page described as the Home Page and attached to these terms and conditions; (b) if this Contract is being entered into online, the web page(s) which you complete and signify your consent to our terms and conditions in order to purchase the Services;
Initial Licence Period means the period of time which commences on the MailEm Services Commencement Date and which ends at the time set out on the Home Page, except that if no such period is set out the Initial Licence Period will be one year;
IPR means all trademarks, service marks, patents, know-how, copyright (including but not limited to html, xml, dhtml, SQL, visual basic and all other source code formats, code templates and routines), design rights, database rights together with any applications to register any of the same anywhere in the world;
Message means an email, sms or other form of electronic communication comprising (i) a Template or Custom Template and (ii) Content, which we distribute as part of the MailEm Services;
Parties means you and us and Party will be interpreted accordingly;
Recipient means a party when in receipt of Confidential Information;
Services means the Set-Up Services and the MailEm Services;
MailEm Services Commencement Date means the commencement date for the Initial Licence Period, which date is notified to you after completion of the Set-Up Services;
MailEm Services means the services identified on the Home Page;
Service Level Agreement means the document described as a Service Level Agreement and which is referred to in the Home Page;
Service Levels has the meaning given to it in clause 5.1;
Set-Up Services means the services provided by us in setting up the MailEm Services such that they are ready to be used by you;
Template means any template message and/or newsletter (in email, sms or other form) which we make available to you for you to add Content to, and which will be distributed by us as part of the MailEm Services;
Usage Level means the amount or volume of Messages which you purchase so that we can provide the Services.

1.2. The following terms have the meaning given to them in section 1(1) of the DPA: Data Controller, Data Processor, Personal Data, Processing and Process.

2. MailEm Services

2.1. The MailEm Services will commence from the MailEm Services Commencement Date and will continue until terminated in accordance with this Agreement.

3. MailEm Usage Levels

3.1. You may access a record of your usage of the MailEm Services.

3.2. We will contact you direct to discuss excessive usage.

3.3. You may increase your Usage Level buy purchasing credits on line.

4. Our Responsibilities

4.1. We will use our reasonable endeavours to:

4.1.1. Provide the Services:

4.1.1.1. in a timely manner;

4.1.1.2. In accordance with the Service Levels (if any).

4.1.2. Put in place and maintain a reasonable level of security, taking into account electronic security technology from time to time, to prevent and/or detect any breach of external security of the MailEm Service. For the avoidance of doubt, we will not be responsible for breaches of our internal security by your employees, agents, representatives and/or sub-contractors or by your acts or omissions.

4.2. We will carry out regular data backups of all data held in the MailEm Services.

4.3. We will provide e-mail and/or telephone support and advice in respect of the MailEm Services (or any of them) during the hours of 9 am - 5.00 pm (Monday to Friday but excluding bank holidays).

5. Service Levels, Messages

5.1. Unless otherwise specified in the Home Page we will use our reasonable endeavours to provide the MailEm Services in accordance with the following Service Levels:

5.1.1. Uptime will be 99%;

5.1.2. We will start sending 99% of Messages within two hours of the Scheduled Send Time.

5.2. If the Service Levels are not met then your sole and exclusive remedy will be the remedies set out in the Service Level Agreement.

5.3. In this clause:

5.3.1. Scheduled Downtime means (a) the circumstances described in clause 12.1.3; and/or (b) any time during which the MailEm Services are unavailable as a result of us carrying out maintenance or support or other work on the systems used to supply the MailEm Services, where we have notified you of such unavailability and its likely duration not less than 24 hours prior to its occurrence;

5.3.2. Scheduled Send Time means the time which you indicate, via the MailEm Services, that you require us to distribute Messages.

5.3.3. Total Availability Time means 24 hours per day every day excluding Scheduled Downtime;

5.3.4. Uptime means that the MailEm Services will be available to distribute Messages for 99% of the Total Availability Time during any period of 30 days.

5.4. The Scheduled Send Time for a Message must be later than the time at which you have created the Message.

5.5. Once you have created a Message and indicated (using the online tools which we make available to you) the Scheduled Send Time, you will not be able to make any further amendments or changes to the Message.

6. Charges

6.1. All sums specified in this Agreement are inclusive of Value Added Tax which will be payable at the rate and in the manner prescribed by law.

6.2. Subject to clause 6.3.1 payment of all amounts will be made on purchase of credits.

6.3. We will be entitled to invoice you:

6.3.1. in respect of the Services for the Initial Period, when this Agreement comes into force, and such invoice will be paid immediately;

6.3.2. In respect of all other Charges, in advance of the commencement of the Services to which those Charges relate, and such invoice will be paid immediately.

6.4. We are not obliged to provide the Services relating to Charges which we have invoiced you for until you have paid those Charges.

6.5. For the avoidance of doubt any amounts payable in advance will not be refunded if you cease to use the MailEm Services or purport to terminate this Agreement other than in accordance with its terms.

6.6. If we hold payment (including credit or debit) card details which you have previously provided to us for the purposes of paying the Charges, you hereby authorise us to use those details to charge to your payment card when due the Charges which are referred to in clause

7. Your Responsibilities

7.1. You will:

7.1.1. provide all reasonable assistance to us to enable us to properly and effectively provide the Services including but not limited to the provision of access to your premises and applicable personnel;

7.1.2. Not use the Services (or any part of them) for illegal or immoral purposes and not do any act or omit to do any act which is or is likely to disrupt or interfere (in anyway) with our provision of our services to others.

7.1.3. be liable for any delays to the supply of the MailEm Services caused by you and/or resulting directly or indirectly from your failure to fulfil any of your obligations hereunder;

7.1.4. Ensure that the Content sent using the Services is not contrary to and/or does not infringe any applicable laws, rules, regulations, by-laws, codes of practice and/or third party rights. Without prejudice to the generality of the foregoing, you will ensure that no part of the Content is or could be interpreted as being obscene, indecent, libellous, pornographic, seditious, offensive, defamatory, threatening, liable to incite racial hatred, discriminatory, menacing, blasphemous, or infringe or breach of any intellectual property rights or are otherwise illegal or contrary to or in breach of any law or third party right.

7.1.5. Not use the Services for the purpose of sending unsolicited communication or SPAM of any kind.

7.2. You acknowledge that:

7.2.1. our ability to perform our obligations under these terms and conditions is dependent upon your full and timely co-operation with us, as well as the accuracy and completeness of any information and data you and/or your agents, sub-contractors and/or representatives provide to us;

7.2.2. We have no control over the Content and it is not our responsibility to, and we do not, monitor the Content. Notwithstanding the foregoing, we reserve the right (at our option) to restrict or prohibit access to the MailEm Services at any time and/or remove Content from the MailEm Services and/or terminate and/or suspend the MailEm Services and this Agreement where we have reason to believe that there is or has been a breach of clause 7.1.4.

8. Templates and Licences

8.1. We will (as part of the Services) provide you with a number of pre-designed and pre-installed Templates, unless otherwise specified.

8.2. If in addition to the Templates referred to in clause 8.1 you require any Custom Templates the charges for and specifications for these (if any) are set out in the Pricing page.

8.3. You will be entitled to use the Templates:

8.3.1. Only during the period during which the MailEm Services are provided;

8.3.2. And solely for the purposes of adding Content to the Templates in order that we can provide the MailEm Services.

8.4. You are not entitled to:

8.4.1. Change or otherwise modify any Template.

8.4.2. Reverse engineer or decompile (if compiled) any Template.

8.4.3. use any Template other than with the MailEm Services unless otherwise agreed in writing.

8.4.4. (For the avoidance of doubt and without prejudice to the other provisions of this clause) remove from any Template any of our logos, trademarks or copyright notices or other text and/or images supplied by us.

8.5. The Templates contain IPRs belonging to us and/or our licensors, and you have no right to use such IPRs save to the extent set out in this clause 8.

9. Data Protection

9.1. You will provide in a timely manner any request by us for verification of the opt-in details of a subscriber.

9.2. You acknowledge that you are the Data Controller and we are the data processor in respect of any Customer Personal Data.
9.3. We will process the Customer Personal Data only in accordance with your instructions from time to time (which instructions include our obligations under this Agreement).

9.4. We will take reasonable steps to ensure the reliability of all of our employees who have access to the Customer Personal Data.

9.5. You warrant, represent and undertake that our processing of the Customer Personal Data in accordance with this Agreement and your instructions under it will not infringe or breach any rights of any Data Subject or be other than in accordance with the DPA.

9.6. We warrant, represent and undertake that, having regard to the state of technological development and the cost of implementing any measures, we will take:

9.6.1. Appropriate technical and organisational measures against the unauthorised or unlawful processing of Customer Personal Data and against the accidental loss or destruction of, or damage to, Customer Personal Data to ensure a level of security appropriate to:

9.6.1.1. The harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage; and

9.6.1.2. The nature of the data to be protected.

9.6.2. Reasonable steps to ensure compliance with those measures.

9.7. You will indemnify and keep indemnified and defend at your expense us against all costs, claims, damages or expenses incurred by us due to any breach by you of Clause 9.5.

9.8. We will not be liable for:

9.8.1. any failure to provide or delay in providing the Services to the extent that any such failure or delay results from an instruction given by you in relation to our Processing of the Customer Personal Data.

9.8.2. any claim brought by a Data Subject arising from any action or omission by us to the extent that such action or omission results from our compliance with your instructions.

10. Termination

10.1. We may terminate this Agreement on giving you not less than one months notice in writing to expire upon the expiry of the Initial Licence Period or any Annual Licence Period.

10.2. You may terminate this Agreement on giving us not less than one months notice in writing, such notice to expire upon the expiry of the Initial Licence Period or any Annual Licence Period.

10.3. We may terminate this Agreement immediately and without further notice if:

10.3.1. you breach any of your obligations in this Agreement and if capable of remedy fail to remedy within 5 working days of receipt of notice in writing or by e-mail from us requiring you to do so;

10.3.2. You become insolvent and unable to pay your debts, bankrupt or placed in the hands of a receiver or administrator or wound up.

11. Effect of Termination

11.1. In the event of termination of this Agreement for whatever reason all Charges for which an invoice has been issued will become due immediately unless the Charges relate to an invoice for a further Annual Licence period beyond the Initial Licence period and for which you have given appropriate written notice. If we hold payment (including credit or debit) card details which you have previously provided to us for the purposes of paying the Charges, you hereby authorise us to use those details to charge to your payment card any Charges which become due upon the termination of this Agreement.

11.2. We will be entitled to delete all Content and Customer Personal Data not less than four weeks following any termination of this Agreement.

11.3. If you wish us to provide you with a copy of the Customer Personal Data on or in relation to any termination of this Agreement we will be entitled to make a reasonable additional charge for the time spent by us in carrying out this work.

11.4. No termination of this Agreement (howsoever occasioned) will affect:

11.4.1. Any accrued rights or liabilities of either party under this Agreement; or

11.4.2. the coming into force or the continuance in force of any provision of this Agreement which is expressly or by implication intended to come into, or continue, in force on or after such expiration or termination.

12. Suspension of Services

12.1 We reserve the right to suspend some or all of the Services immediately if:

12.1.1. We consider that you are misusing the Services (or any of them);

12.1.2. We are required to do by law;

12.1.3. we need to carry out maintenance or upgrades to the Services (or any of them) save that we will use our reasonable endeavours to carry out any such maintenance or upgrade as quickly as possible and at times which we believe will cause the minimum disruption to the majority of our customers;

12.1.4. You should fail to pay any Fee or Additional Charges by the due date.

13. Confidential Information

13.1. The Recipient will not use the Discloser’s Confidential Information other than for the purposes of this Agreement and will keep in confidence and not disclose the Discloser’s Confidential Information other than to those persons to whom the Confidential Information needs to be disclosed in order to fulfil such purposes.

13.2. The restriction on disclosure in clause 13.1 will not apply to any information that:

13.2.1. Is in the public domain through no fault of the Recipient;

13.2.2. Was known to the Recipient prior to receipt from the Discloser;

13.2.3. Is or was disclosed to the Recipient by a third party that was not under a confidentiality agreement;

13.2.4. Is required to be disclosed by applicable law or order of any governmental authority of or court of competent jurisdiction;

13.3. The Recipient will make each person to whom it discloses the Confidential Information aware of the confidential nature of the Confidential Information and will procure that each such person complies with obligations which are in writing and not less strict than those set out in this Agreement.

13.4. The provisions of this clause will survive any termination of this Agreement.

14. Warranties

14.1. We will perform the Services using reasonable care and skill. Subject to Clause 5 in the event that we fail to comply with this warranty your sole and exclusive remedy will be that we will either (at our option) re-perform the relevant part of the Services within a reasonable time or refund to you such of the charges as are applicable to the relevant Services.

14.2. We will not be liable for any reduction in the connection speed nor do we warrant the continual, error free, uninterrupted availability of the MailEm Services.

14.3. All conditions, warranties or terms which are not expressly set out in this Agreement and which might otherwise have effect between the parties or be implied or incorporated into this Agreement or any collateral contract, whether by statute, common law or otherwise, are hereby excluded, including, without limitation, the implied conditions, warranties or other terms as to satisfactory quality and fitness for purpose.

15. Liability

15.1. We do not exclude our Liability for any Liability which may not be limited or excluded by law.

15.2. Subject to clause 15.1:

15.2.1. Our total Liability to you, and your total Liability to us, will not exceed the amount paid by you to us for the Services during the twelve months (12) prior to the event giving rise to the alleged claim.

15.2.2. we will have no Liability to you in respect of any of the following losses or damage (whether such losses or damage were foreseen, foreseeable, known or otherwise): (a) loss of profits, (b) loss of anticipated savings, (c) loss of business, (d) loss of goodwill, (e) loss of use or downtime, (e) loss of or corruption to data or other information, (f) any indirect, or consequential loss or damage.

15.3. We will not be liable under any circumstances for any delay, error or problem caused by any act or omission by you. We will be entitled to levy Additional Charges for all reasonable costs expenses incurred by us as a consequence of such acts or omissions.

15.4. You will fully indemnify us against any cost, claim, loss or damage incurred by us as a consequence of your breach of this Agreement.

16. Waiver

16.1. The waiver by either Party of any breach or failure to enforce any of the terms and conditions of this Agreement at any time will not in any way affect, limit or waive either Party's rights thereafter to enforce and compel strict compliance with every term and condition of this Agreement.

17. Notices

17.1 Any notice required or permitted by this Agreement will be in writing and will be deemed sufficient when delivered:

17.1.1. forty eight (48) hours after being deposited in the regular mail as certified or registered mail (airmail if sent internationally) with postage prepaid; or

17.1.2. Twenty four (24) hours after being sent by email or facsimile; or

17.1.3. Forthwith upon receiving confirmation from the receiving Party either by facsimile, e-mail or by post.

18. Successors and Assigns, Subcontracting

18.1. This Agreement will be binding upon and inure to the benefit of the successors and assignees of you and us. We may assign our rights or obligations hereunder at any time.

18.2. We are entitled to subcontract any or all of our obligations under this Agreement.

19. Governing Law and Jurisdiction

19.1. This Agreement is governed by the laws of England and Wales and the Parties submit to the exclusive jurisdiction of the English Courts.

19.2. If one or more provisions of this Agreement are held to be unenforceable under applicable law, the Parties agree to renegotiate such provision in good faith, in order to maintain the economic position enjoyed by each Party as close as possible to that under the provision rendered unenforceable.

20. Entire Agreement

20.1. This Agreement constitutes the entire agreement of the Parties with respect to the subject matter hereof and all prior agreements with respect thereto are superseded. No amendment or modification hereof will be binding unless in writing and duly executed by both Parties.

21. Counterparts

21.1. This Agreement may be executed in two or more counterparts, each of which will be deemed an original and all of which together will constitute one instrument.

22. Third Party

22.1. Except as otherwise expressly stated herein, nothing in this Agreement confers any rights on any person (other than the parties hereto) pursuant to the Contracts (Rights of Third Parties) Act 1999.

23. Force Majeure

23.1. We will not be liable for any failure to perform, or delay in performing, our obligations under this Agreement to the extent that such failure or delay is due to the occurrence of any event outside our reasonable control. If any such event continues for a period of greater than two weeks we will be entitled to terminate this Agreement.

24. Publicity

24.1 Unless stated otherwise in writing we will be entitled to indicate in press and publicity materials issued by us that you are a customer of ours, and we will be entitled to include on our website examples of Messages which we have sent in connection with the provision of the MailEm Services.